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Billing Solution
24X7 has an easy to use interface to simplify
timesheet entry. Set up project costs and billable
rates based on projects, task, resource, or role. It
also includes integrated multi-currency expense
tracking with tax rules. Because of these you can
create real-time exportable reports that are
flexible and easy to understand. It is also fully
configurable and automatic e-mail notifications to
keep employees on track and up-to-date. Many complex
ISP and VoIP packages are available to suit moderate
to large corporation's billing needs.
Soft Switching
"Soft switch" refers to a technology that replicates
circuit switching of the conventional voice network
using a "software-oriented" switch configured from a
commercial UNIX server, Java, and so on. Soft
Switching is the latest in IP and data migration
technology providing a framework for Call Signaling,
Session Control, Call Proxying and Billing
integration. Switching from telephone lines to IP
networks to start VoIP between remote offices saves
companies, for one thing, from paying phone bills
for intra-company communication. However, the true
value of VoIP is not limited to this cost-cutting
effect. When voice is processed as data on IP
network, it can be linked with other types of data
and applications, bringing forth new added values.
Gatekeeper
24X7 uses a VoIP setup using symbolic addresses
which is definitely a great plus. More importantly
the gatekeeper is the key to the management of a
VoIP network.
VoIP gateways for example register at the gatekeeper
and the gatekeeper finds the right one for you to
use to call a specific number.
A gatekeeper can also manage the bandwidth used by
the clients. Currently we grant all bandwidth
requests until a predefined limit is reached.
With carrier class voice quality, end-to-end
solutions you are assured of quality, scalability
and good service. For homogenous network deployment,
Gatekeeper does the call distribution to targeted
end-points and taking care of the originated calls
at the same time.
IVR
24X7 offers complete interactive voice response IVR
systems and software for small to large
organizations. Our IVR solutions support both
digital and analog phone lines.
24X7’s IVR we provide both turnkey IVR systems and
complete business phone services using IVR
technology and facilities. With our IVR software,
comprehensive phone applications can be created in
minimum time. Using open IVR technology, our IVR
solutions can access information anywhere on your
network and over the web. Business and Toll free
phone numbers (generally 800 numbers and their
equivalent) are very popular for service and sales
organizations, allowing customers and prospects to
call your organization anywhere in the country.
An IVR processes inbound phone calls, plays recorded
messages including information extracted from
databases and the internet, and potentially routes
calls to either inhouse service agents or transfers
the caller to an outside extension. It enhances our
phone system's current robust features of predictive
dialing, ACD, and digital call recording.
IVR for your IP PBX and/or Call center deployment
can increase your productivity and provide the
framework for automated incoming call solutions.
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